Sony WH-1000XM5 Wireless Noise Cancelling Headphones - Black

WHAT IS YOUR ONLINE RETURNS POLICY?

Ourfriday is dedicated to making the return process simple for our customers. If customers have any problem with a product, Ourfriday gladly accepts authorized returns within 14 days of receipt for most items (as per the terms and conditions below). 

Return requests must be made within 14 calendar days of receipt. Customers have to pack and ship the product within 14 calendar days after requesting for returns. Opened items are authorized to be returned unless they are used (including trial), installed or activated. The returns have to be made in their original packaging with all accessories that are included in the packages due arrival.

All personal data and installation must be erased before returning the products. Returns will be checked by technicians of Ourfriday when delivered. Refunds will be made in14 business days after parcels have been delivered to the return address if no problem is found with the returns. For returns that are not made as instructed, parcels will not be accepted and will be returned to the customers. Customers will be responsible for the postage for delivering the parcel back to them.

Terms & Conditions

1. For used, installed or activated products returned due to change of mind, up to 30% of the product value may be deducted from the refund as diminished product value.
2. Due to hygiene concerns, an extra 10% of the item's value will be deducted from the refund for returns of unsealed personal items such as earphones and headphones.
3. Return parcels must be sent to the destined return address. Ourfriday will not be responsible for parcels that are sent to addresses other than our destined return address.
4. Ourfriday reserves the right to ask for photos and serial number of items that are to be returned to verify that it is supplied by us.
5. Ourfriday Warranty does not cover damage caused by liquid, intentional damage, damage caused by dropping the product or mistreatment, damage caused by attempting to repair or adapt the device by yourself or a third party, accidental physical damage such as cracks or breaks, damage caused by improper use of accessories, faults or damage that may arise due to normal wear and tear – e.g scratches to touchscreen,acceptable battery life depletion, items that are jailbroken or rooted after sale, screen burn that has developed over the time of ownership.

How Do I Return the Order?

Please Contact Ourfriday by the Following Methods

1. Whatsapp: You can arrange free return shipping label and refund, alternatively exchange or repair, by sending Whatsapp message Ourfriday Support Team on +44 7525 291 733.
2. Email: You can arrange your return or exchange by emailing support@ourfriday.co.uk.

 *Please be reminded that providing your Order ID in the emails/messages can help the team assist you efficiently.*

Who Will be Responsible for the Return Logistic Fee?

Ourfriday will be responsible for the logistics fee for returning the faulty items and the items that are sealed but damaged on arrival. 

For purchases that are returned due to change of mind and items not as expected, customers will be responsible for the transportation fee. 

*Returns must be made with tracked service. Tracking numbers and photos for returned parcels should be provided with Ourfriday once parcels are sent.* 

*Ourfriday are not liable for any return lost in transit.*