Protecting your Privacy At Ourfriday, we’ve got your back when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority. We know the world of data security can be tricky, but we want you to be fully clued up on everything you need to know when it comes to your personal information and how it’s used. Consider this your guide to all things privacy related.
1. All for you
Your data will only be used to benefit you and your shopping experience.
2. Our promise
You have our word that we’ll treat and protect your data like it’s our own.
3. Straight up
We’ll give it to you straight and keep you updated with what you need to know.
4. No small talk
Let us know your preferences - you decide what and how you hear from us.
5. Just the essentials
We won’t keep your data for no reason. If we don’t need them, we’ll delete them
HOW WE GET YOUR INFO
Most of the information you, the customer, provide us with happens when you’re engaging with us and Ourfriday. This could be from anything from browsing the site, to purchasing and registering for an account.
When creating and registering an account, you may provide Ourfriday with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.
We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.
WHAT YOU'RE USING (DEVICE INFORMATION)
When it comes to the technology you’re using to shop with, we collect device specific information which can include the model, operating system, unique device
identifiers and mobile network information.
LOG INFORMATION
When you use our website or services, we automatically collect and store certain information in our server logs. This information can include details
of what you search for, your internet protocol address (IP), device information such as operating system, browser language and date/time of any requests you make.
WHERE YOU’RE AT (LOCATION INFORMATION)
When shopping or engaging with our services we may use your IP address or location services from your device to geo-locate your approximate location.
We do this to ensure we’re providing you with a relevant and optimum shopping experience with regards to everything from showing you the correct prices
for your country, delivery methods and address options.
LOCAL DEVICE STORAGE
We may collect and store information locally on your device using mechanisms such as browser web storage and application data caches. These techniques are
used to ultimately enhance your user experience when shopping with us.
COOKIES AND SIMILAR TECHNOLOGIES
We collaborate with several third-party service providers who use various technologies to collect and store information about our customers when using our services.
This includes the use of cookies to identify customers, the type of devices they’re engaging with us from and their actions. Want more info on cookies? Get clued up
GETTING YOUR NEW CLOTHES TO YOU (DELIVERY)
We, of course, use your address and contact data to ensure we can deliver all the must-buy products you purchase with us to your front door as soon as possible.
We will also drop you several emails and text messages to provide you with updates on your order. On this, we also share selected information with our trusted
courier partners, so they can also keep you updated on your parcels progress.
KEEPING YOU IN THE LOOP (MARKETING)
If you decide to opt in we’ll use your info provided to keep you up to date with all our latest news and offers. With your permission, we can contact you via email,
text or keep things traditional with post. You can edit your marketing preferences, or choose to opt out at any time (hit the unsubscribe button in the email if you
don’t have an account), by following these instructions:
TAKING YOUR MONIES (PAYMENT)
We use your card, and address information to process your transaction via our third-party payment processors. If when checking out you select the option requesting us
to save your card details for future use, we use a secure storage method called tokenisation which means no one can see or copy your details. Good to know, right?
FRAUD PREVENTION
To protect our customers and services, we use data to prevent fraud and malicious activity. This includes the use of your Internet Protocol address (aka your IP address),
device information and address data. This also ensures we meet our legal responsibilities to ensure our business and customers are protected at all times.
PURCHASE HISTORY AND SAVED ITEMS
We get a pretty good idea of what you like, or might like, from your purchase history, wish list or saved items. We then use this data to show you more stuff you might like.
LOGGING IN VIA THIRD PARTY SERVICES
If you decide to log into your account with us using a third-party service such as via Facebook, some information must be shared for this to work. Doing this helps you log in
faster in future and saves you remembering several passwords at once.
FIXING YOUR PROBLEMS (CUSTOMER SERVICES)
If you ever contact our customer service team with a complaint or an issue, we’ll keep a record of your communication to help us in the future with any issues you may have. We may
also use this to improve our team and ensure we can answer your questions correctly and efficiently.
KEEPING THINGS COOL AND CURRENT (USER EXPERIENCE)
We use cookie information and other technologies to provide a personalised user experience to our customers to give them the best shopping experience possible. This allows us to
improve the quality of our services, and provide customers with the most relevant content. We use several automated systems that analyse content to provide customers with personalised
search results, promotions and offers.
ADVERTISING
We're pretty big on putting ourselves and our brand out there to keep our customers up to date on our goings on and latest product offering. We do this through advertising. With this,
we look to target you, the customer, with our banners and adverts - even when you’re using other websites and services not associated with us.
Our third-party advertising partners and its service providers will deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites. Our advertising partner will make the data we provide it pseudonymous, this means it is not personally identifiable.
We also use a number of digital marketing networks, as well as several advertising technologies including pixels, ad tags, cookies, device identifiers and web beacons. The adverts you see from us will use some of the information we’re currently holding about you, or pervious information from your use of our services.
To learn more about the use of this information or to make choices about receiving personalised advertising provided by third parties, please visit the UK Legistration by clicking here
SHARING INFORMATION
We take the protection of our customer’s data very seriously, so you can trust we wouldn’t, and don’t, sell or distribute any of your personal data to untrusted third parties. We do, however, share relevant parts of your personal information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with selected third parties. These are closely selected, monitored and audited companies who assist us in providing our services to you the customer. To help explain what they do we have broken these down to four key categories:
Any other third parties will not receive your personal identifiable information. They may however get access to anonymized data which we use to identify patterns and market trends.
YOUR INFORMATION AND USAGE OUTSIDE OF THE EUROPEAN ECONOMIC AREA(EEA)
Any third parties processing customer data outside of the EEA on behalf of PrettyLittleThing must participate in the EU-US and Swiss-US Privacy Shield frameworks. This ensures that
companies have a standard for protecting and processing your data. We sometimes provide personal information to third parties to perform services on our behalf. If we transfer personal
information to a third party, the third party's access, use, and disclosure of the personal data must also comply with Privacy Shield obligations.
COOKIES THAT ARE USED ON OUR WEBSITE
We have documented the partners and tools that create cookies that are used by this website and our partners use and their purpose. Please note that we are not responsible for the
content of external websites.
WHAT RIGHTS DO YOU HAVE OVER THE DATA WE STORE AND HOW CAN YOU ASK US TO STOP STORING IT?
If we are processing your personal data on the basis of our legitimate interest, you have the right us to ask us to stop. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right at any time to stop us sending you marketing material.
You have the right to ask us what data we hold which concerns you. Such requests are usually free, but we will ask you to submit your query in writing
This Privacy Notice together with our Cookies Policy satisfies Your right to be informed about the collection and use of Your personal data.
You have the right to obtain from us the erasure of your personal data when the processing is based on your consent and such consent is withdrawn. To exercise your ‘right to be forgotten’, please contact us at support@Ourfriday.co.uk and we will comply with your request within 30 days from the date that we have identified you. Please note that your right to erasure does not apply to data related to any of your transactions as we have a legal obligation to keep the same.
ou have the right to receive a copy of the personal data that we hold about you and/or have such personal data transmitted from us to another data controller if this is technically doable.
COOKIES
When visiting our websites or using our services we use cookies. Not as tasty as they sound – we’ve split info around this into four key cookie groups for your reference.
The cookies required for users to navigate the website and use features such as add to bag and login.
The cookies used to store your preferences. This includes things like language and country so we can make your experience way more personal - it’s all about you!
The cookies that allow us to analyse how customers use the website and allow us to action this information to improve our experience and offering. We always wanna make things better for you.
The cookies used to deliver adverts that are relevant to you. They’re also used to track ‘click through’ and engagement of our adverts to help us measure our marketing campaigns
By using the OurFriday Website or services you agree to us placing cookies on your device and accessing the information stored within these cookies when you visit or use our services in the future. Please note that deleting or disabling the use of cookies may affect your experience and limit the functionality you can use. Further information about cookies can be found on the ICO website here