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DJI Mavic 3 Cine Premium Combo Summary
Joining the release of the flagship Mavic 3 drone comes this DJI Mavic 3 Cine Premium Combo, which adds the ability to capture Apple ProRes 422 HQ movies at up to 5.1K at 50fps. DJI also upgraded the Mavic 3 Cine drone with larger 1TB internal storage allowing videographers and content creators to shoot lossless professional video for colour grading and post production from flights up to 46 minutes.
This premium cinema combo also adds x3 Mavic 3 Intelligent Flight Batteries, x6 pairs of Mavic 3 Low-Noise Propellers along with two complete ND filter sets. You also get the DJI RC Pro with 1,000-nit display for pro creations over a 12km max video transmission range. The drone packs a Four Thirds System size sensor into the Hasselblad L2D-20c camera with beautiful 20 megapixel photos, includes a variable aperture and captures and an outstanding 12.8 stops of dynamic range.
DJI Mavic 3 Cine drone upgrades
- Apple ProRes 422 HQ
- 1TB internal storage
DJI Mavic 3 Key features
- Omnidirectional Obstacle Sensing
- 4/3 CMOS Hasselblad L2D-20c Camera
- 20MP Photos
- 12.8 Stops of Dynamic Range
- f/2.8-f/11 Adjustable Aperture
- 5.1K movies at up to 50fps and DCI 4K at up to 120fps slow motion
- 10-bit D-Log colour Profile
- Vision Detection Auto Focus (VDAF)
- 46 Minutes Extended Flight Time
- 12 km Video Transmission Range
- Tele camera with 28x Hybrid Zoom in explore mode
DJI Mavic 3 Cine Premium Combo in More Detail
Lossless Apple ProRes 422 HQ
DJI Mavic 3 Cine supports Apple ProRes 422 HQ and H.264/H.265 encoding with a maximum data rate of 3,772 Mbps, whereas DJI Mavic 3 only supports H.264/H.265 encoding. Internal storage is also updated to 1TB so you can capture more high quality movies on your flights.
Mavic 3 with two cameras Hasselblad and Tele
Hasselblad L2D-20c Camera
Iconic Swedish camera brand Hasselblad has customised their L2D-20c aerial camera for the DJI Mavic 3 to include a professional quality 4/3 CMOS sensor in a sleek and compact form. Rigorous Hasselblad standards are applied to both the hardware performance and software algorithms, bringing image quality to a whole new level.
Key camera features
- 20 megapixel photos
- 12.8 Stops of Dynamic Range
- f/2.8-f/11 Adjustable Aperture
- 24mm Equivalent Focal Length
- Vision Detection Auto Focus (VDAF)
4/3 CMOS Sensor
A larger imaging sensor not only gives you higher resolution and a wider dynamic range using the Mavic 3 but also suppresses noise in low-light environments more effectively.
12.8 Stops of Dynamic Range
The larger four thirds sensor brings 12.8-stops of dynamic range to capture more details in highlights and shadows taking aerial imagery to a higher professional level.
Adjustable Aperture
The f/2.8-f/11 adjustable aperture meets the needs of aerial photographers to cater for various lighting situations and offer the ability to change depth of field.
Wide 84° field of view
The 24mm equivalent autofocus lens has a wide 84° FOV to capture more details with sharp clarity, yet weighs just 12.5 grams.
Vision Detection Auto Focus (VDAF)
The Hasselblad L2D-20c camera on Mavic 3 features VDAF technology, which works with multiple vision sensors to utilise distance data and optimise focusing speed.
Hasselblad Natural Colour Solution
Mavic 3 features Hasselblad’s Natural Colour Solution (HNCS), which is the result of decades of photographic experience. This ensures vivid, accurate and natural colours that look spectacular even without presets or editing in post, so you photos and movies look spectacular straight out of camera, without the need for post processing.
Relying on complex post-processing has never been part of Hasselblad’s philosophy, they rather start from the pixel level of the sensor using the Natural Colour Solution (HNCS) to ensure natural and highly accurate colours are captured wherever you’re shooting.
Pixel-Level Calibration
Every pixel on the sensor is calibrated with the HNCS embedded, ensuring Mavic 3 captures colour with the same iconic quality as other Hasselblad cameras do.
Accurate colours
RGB colour data obtained by the sensor is converted through Hasselblad's unique image processing algorithm and colour processing mode, delivering the best possible natural colours in any scene while shooting.
Professional Video
DJI’s Mavic 3 uses professional imaging performance to record aerial videos at high resolutions and frame rates. The camera also captures up to one billion colours thanks to a 10-bit D-Log colour profile, with natural colour gradations and advanced flexibility in post-production.
Key video specs
- 5.1K Video
- DCI 4K/120fps
- Apple ProRes 422 HQ
- 10-bit D-Log colour Profile
Tele Camera with unique Explore Mode
A unique tele camera makes Explore mode the perfect way to scout and plan shots, ideal when scenes or subjects are far away to zoom in and save time. You can even use Explore mode to record subjects from a distance without disturbing the scene using the 28x Hybrid Zoom at 162mm, f/4.4. The drone will automatically switch to the Tele camera when the camera zoom exceeds 7x.
Flight Safety
Omnidirectional Obstacle Sensing
Mavic 3 let you spend more of your time focused on getting the perfect shot thanks to a number of advanced safety features. Multiple wide-angle vision sensors work seamlessly with a high-performance vision computing engine to sense obstacles in all directions precisely and plan safe flight routes to avoid them.
Advanced RTH
Finish any flight on a high note with Advanced RTH which allows Mavic 3 to automatically determine the optimal route back to its home point and complete a safe return flight on its own. Whether activated by the user or triggered by signal loss Mavic 3 can easily return to the home point.
APAS 5.0
When flying Mavic 3 continually senses objects in all directions and bypasses them smoothly and quickly, making flights more fun with recordings that are no longer impeded by obstacles along the way. This allows you to enjoy your flight without concern of collision even when flying in complicated environments, capturing smooth footage even when encountering obstacles.
Upgraded Performance
- 46 Minutes Extended Flight Time
- 12km Video Transmission Range using the DJI RC Pro or DJI RC-N1 Remote Controller
- 1080p/60fps FHD High-Frame-Rate Live Feed autoswitching
- Precision Positioning Highly Accurate Positioning Technology
Extended Flight Time
During a single flight you can now execute every step from route planning to composition and even record a hyperlapse video. Mavic 3’s wind resistance is also 50% stronger than its predecessor, by using a more efficient propulsion system with a high-capacity battery to extend the flight time to an incredible 46 minutes.
Fly Further, See More
With a 12km transmission range you can fly further and also transmit signals with higher stability and less video lag, offering you greater peace of mind during flight.
FHD High-Frame-Rate Transmission with Smooth Live Feed
Mavic 3 is the first DJI drone that can transmit a 1080p/60fps live feed, making it more responsive to your controls. This means the camera view is displayed at a resolution close to what the camera actually records.
High-Precision Positioning
High-precision positioning makes Mavic 3 unbelievably stable during hovering for crystal clear photos, better long-exposure shots, and smoother timelapse and hyperlapse videos.
Even More Functions
- Waypoints 3.0
- ActiveTrack 5.0
- MasterShots
- Wi-Fi 6 QuickTransfer
- 100MP Pano
- Trimmed Download
New accessories and combos
DJI has released a series of new accessories to accompany the flagship Mavic 3 drone including several included with this and the Mavic 3 Fly More Combo. The DJI RC which comes with this cine combo Pro packs 1,000-nit display, high-performance processor and a 12km max video transmission range for unmatched professional creations.
What’s in the box
- DJI Mavic 3 Cine
- DJI RC Pro
- DJI RC Pro Control Sticks
- DJI Mavic 3 Intelligent Flight Battery x3
- DJI Mavic 3 Low-Noise Propellers (pair) x6
- DJI Mavic 3 Battery Charging Hub
- DJI 65W Portable Charger
- DJI Mavic 3 Storage Cover
- DJI Mavic 3 ND Filters Set (ND4\8\16\32)
- DJI Mavic 3 ND Filters Set (ND64\128\256\512)
- DJI Convertible Carrying Bag
- DJI 10Gbps Lightspeed Data Cable
- Type-C Cable
PolarPro has released a series of high quality ND and effects Filters for the drone which make the perfect accompaniment for shooting on brighter days:
- Polar Pro Mavic 3 Directors Kit Filters Set – the ultimate set for all conditions
- Polar Pro Mavic 3 FX Filters 3-Pack – three in-camera special effects filters
- Polar Pro Mavic 3 Vivid Collection Filters – ND and Polarisation effects in one glass (ND8/PL, ND16/PL, ND32/PL)
- Polar Pro Mavic 3 VND Filters 2-Pack – 2-5 and 6-9 stop Variable NDs
- Polar Pro Mavic 3 VND 2-5 BlueMorphic Filter – combined glass with a 2-5 stop Variable ND and morphic blue effect
- Polar Pro Mavic 3 VND 2-5 GoldMorphic Filter – 2-5 stop Variable ND with morphic gold light streak
- Polar Pro Mavic 3 Circular Polariser Filter – high quality CPL
DJI Mavic 3 Cine Premium Combo Specifications
| Aircraft | Takeoff Weight | 900 g |
| Aircraft | Dimensions (Folded/Unfolded) | Folded (without propellers) 221×96.3×90.3 mm (Length × Width × Height) Unfolded (without propellers) 347.5×283×107.7 mm (Length × Width × Height) |
| Aircraft | Wheelbase | Diagonal: 380.1 mm |
| Aircraft | Max Ascent Speed | 1 m/s (C mode) 6 m/s (N mode) 8 m/s (S mode) |
| Aircraft | Max Descent Speed | 1 m/s (C mode) 6 m/s (N mode) 6 m/s (S mode) |
| Aircraft | Max Flight Speed (at sea level, no wind) | 5 m/s (C mode) 16 m/s (N mode) 21 m/s (S mode) |
| Aircraft | Max Service Ceiling Above Sea Level | 6000 m |
| Aircraft | Max Flight Time (no wind) | 46 minutes |
| Aircraft | Max Hovering Time (no wind) | 40 minutes |
| Aircraft | Max Flight Distance | 30 km |
| Aircraft | Max Wind Speed Resistance | 12 m/s |
| Aircraft | Max Tilt Angle | 25° (C mode) 30° (N mode) 35° (S mode) |
| Aircraft | Max Angular Velocity | 200°/s |
| Aircraft | Operating Temperature | -10° to 40° C (14° to 104° F) |
| Aircraft | GNSS | GPS + Galileo + BeiDou |
| Aircraft | Hovering Accuracy Range | Vertical: ±0.1 m (with Vision Positioning); ±0.5 m (with GNSS Positioning) Horizontal: ±0.3 m (with Vision Positioning); ±0.5 m (with High Precision Positioning System) |
| Aircraft | Internal Storage | Mavic 3: 8 GB (available space is approx. 7.2 GB) Mavic 3 Cine: 1TB (available space is approx. 934.8 GB) |
| Hasselblad Camera | Sensor | 4/3 CMOS, Effective pixels: 20 MP |
| Hasselblad Camera | Lens | FOV: 84° Format Equivalent: 24 mm Aperture: f/2.8 to f/11 Focus: 1 m to ∞ (with Autofocus) |
| Hasselblad Camera | ISO Range | Video: 100-6400 Still Image: 100-6400 |
| Hasselblad Camera | Shutter Speed | Electronic Shutter: 8-1/8000 s |
| Hasselblad Camera | Max Image Size | Main Unit: 5280×3956 |
| Hasselblad Camera | Still Photography Modes | Single shot: 20MP Photos Automatic Exposure Bracketing (AEB): 20 MP, 3/5 bracketed frames at 0.7 EV Timed: 20 MP, 2/3/5/7/10/15/20/30/60s |
| Hasselblad Camera | Video Resolution | Apple ProRes 422 HQ 5.1K: 5120×2700@24/25/30/48/50fps DCI 4K: 4096×2160@24/25/30/48/50/60/120*fps 4K: 3840×2160@24/25/30/48/50/60/120*fps H.264/H.265 5K: 5120×700@24/25/30/48/50p DCI 4K: 4096×2160@24/25/30/48/50/60/120*fps 4K: 3840×2160@24/25/30/48/50/60/120*fps FHD: 1920×1080p@24/25/30/48/50/60/120*/200*fps * Frame rates above are recording frame rates. Videos will be played as slow-motion videos. |
| Hasselblad Camera | Max Video Bitrate | H.264/H.265 Bitrate: H.264 Max 200Mbps, H.265 Max 140Mbps |
| Hasselblad Camera | Supported File Formats | exFAT |
| Hasselblad Camera | Photo Format | JPEG/DNG (RAW) |
| Hasselblad Camera | Video Formats | Mavic 3: MP4/MOV (MPEG-4 AVC/H.264, HEVC/H.265) Mavic 3 Cine: MP4/MOV (MPEG-4 AVC/H.264, HEVC/H.265) MOV (Apple ProRes 422 HQ) |
| Tele Lens | Sensor | 1/2"" CMOS, |
| Tele Camera | Lens | FOV: 15° Format Equivalent: 162 mm Aperture: f/4.4 Focus: 3 meters to ∞ |
| Tele Camera | ISO Range | Video: 100-6400 Still Image: 100-6400 |
| Tele Lens | Shutter Speed | Electronic Shutter: 2-1/8000 s |
| Tele Camera | Max Image Size | 4000×3000 |
| Tele Camera | Photo Format | JPEG |
| Tele Camera | Video Formats | MP4/MOV (MPEG-4 AVC/H.264, HEVC/H.265) |
| Tele Camera | Still Photography Modes | Single shot: 12MP Photos |
| Tele Camera | Video Resolution | H264/H.265 4K: 3840×2160@30 FHD: 1920×1080@30 |
| Tele Camera | Digital Zoom | 4 times |
| Gimbal | Stabilization | 3-axis mechanical (tilt, roll, pan) |
| Gimbal | Mechanical Range | Tilt: -135° to 100° Roll: -45° to 45° Pan: -27° to 27° |
| Gimbal | Controllable Range | Tilt: -90° to 35° Pan: -5° to 5° |
| Gimbal | Max Control Speed (tilt) | 100°/s |
| Gimbal | Angular Vibration Range | ±0.007° |
| Sensing | Sensing System | Omnidirectional binocular vision system, supplemented with an infrared sensor at the bottom of the aircraft |
| Sensing | Forward Vision System: | Measurement Range: 0.5-20 m Detection Range: 0.5-200 m Effective Sensing Speed: Flight Speed ≤ 16m/s FOV: Horizontal 90°, Vertical 103° |
| Sensing | Backward | Measurement Range: 0.5-16 m Effective Sensing Speed: Flight Speed ≤ 14m/s FOV: Horizontal 90°, Vertical 103° |
| Sensing | Lateral Sensing System | Measurement Range: 0.5-25 m Effective Sensing Speed: Flight Speed ≤ 16m/s FOV: Horizontal 90°, Vertical 85° |
| Sensing | Upward: | Measurement Range: 0.2-10 m Effective Sensing Speed: Flight Speed ≤ 6 m/s FOV: Front and Back 100°, Left and Right 90° |
| Sensing | Downward Vision System: | Measurement Range: 0.3-18 m Effective Sensing Speed: Flight Speed ≤ 6 m/s FOV: Front and Back 130°, Left and Right 160° |
| Sensing | Operating Environment | Forward, Backward, Left, Right, and Upward: Surface with a clear pattern and adequate lighting (lux>15) Downward: Surface with a clear pattern and adequate lighting (lux >15). Diffuse reflective surface with diffuse reflectivity>20% (e.g. wall, tree, person) |
| Video Transmission | Video Transmission System | O3+ |
| Video Transmission | Live View Quality | Remote Controller: 1080p@30fps/1080p@60fps |
| Video Transmission | Operation Frequency | 2.400-2.4835 GHz 5.725-5.850 GHz |
| Video Transmission | Max Transmission Distance (unobstructed, free of interference and aligned with controller) | FCC: 15 km CE: 8 km SRRC: 8 km MIC: 8 km |
| Video Transmission | Max Download Bitrate | SDR: 5.5MB/s (with RC-N1 remote controller) 15MB/s (with DJI RC Pro remote controller) Wi-Fi 6: 80MB/s |
| Video Transmission | Latency (depending on environmental conditions and mobile device) | 130 ms (with RC-N1 remote controller) 120 ms (with DJI RC Pro remote controller) |
| Video Transmission | Antennas | 4 antennas, 2T4R |
| Video Transmission | Transmitter Power (EIRP) | 2.4 GHz: ≤33 dBm (FCC); ≤20 dBm (CE/SRRC/MIC) 5.8 GHz: ≤33 dBm (FCC), ≤30 dBm(SRRC), ≤14 dBm(CE) |
| Battery | Capacity | 5000 mAh |
| Battery | Voltage | 15.4 V |
| Battery | Charging Voltage Limit | 17.6 V |
| Battery | Battery Type | LiPo 4S |
| Battery | Energy | 77 Wh |
| Battery | Weight | 335.5 g |
| Battery | Charging Temperature | 5° to 40° C (41° to 104° F) |
| Battery Charger | Input | 100-240 V AC, 47-63 Hz, 2.0 A |
| Battery Charger | USB-C Output | USB-C: 5.0 V5.0 A/9.05.0 A/12.0 V5.0 A/15.0 V4.3 A/20.0 V3.25 A/5.0~20.0 V3.25 A |
| Battery Charger | USB-A output | USB-A: 5 V2 A |
| Battery Charger | Rated Power | 65 W |
| Charging Hub | Input | USB-C: 5-20 V5.0 A max |
| Charging Hub | Output | Battery: 12-17.6 V5.0 A max |
| Charging Hub | Rated Power | 65 W |
| Charging Hub | Charging Type | Charges three batteries in sequence |
| Charging Hub | Charging Temperature Range | 5° to 40° C (41° to 104° F) |
| Car Charger | Input | Car Power Input: 12.7-16 V6.5 A, rated voltage 14 V DC |
| Car Charger | Output | USB-C: 5.0 V5.0 A/9.05.0 A/12.0 V5.0 A/15.0 V4.3A/20.0 V3.25 A/5.0~20.0 V3.25 A USB-A: 5 V2 A |
| Car Charger | Rated Power | 65 W |
| Car Charger | Charging Time | Approx. 96 minutes |
| Car Charger | Charging Temperature Range | 5° to 40° C (41° to 104° F) |
| Storage | Supported SD Cards | SDXC or UHS-I microSD card with a capacity of up to 2 TB (theoretically) |
| Storage | Recommended microSD Cards | SanDisk Extreme PRO 64GB V30 A2 microSDXC SanDisk High Endurance 64GB V30 microSDXC SanDisk Extreme 128GB V30 A2 microSDXC SanDisk Extreme 256GB V30 A2 microSDXC SanDisk Extreme 512GB V30 A2 microSDXC Lexar 667x 64GB V30 A2 microSDXC Lexar High-Endurance 64GB V30 microSDXC Lexar High-Endurance 128GB V30 microSDXC Lexar 667x 256GB V30 A2 microSDXC Lexar 512GB V30 A2 microSDXC Samsung EVO 64GB V30 microSDXC Samsung EVO Plus 128GB V30 microSDXC Samsung EVO Plus 256GB V30 microSDXC Samsung EVO Plus 512GB V30 microSDXC Kingston 128GB V30 microSDXC |
| Storage | SSD Specs | Capacity: 1 TB Max Read Speed: 700MB/s* Max Write Speed: 471MB/s* * Data refers to the read and write speed inside the aircraft. Actual read and write speed of computer and other external devices may affect actual speed. |
| DJI RC-N1 Remote Controller | Remote Controller Transmission System | OcuSync 2.0 |
| DJI RC-N1 Remote Controller | Battery Life | Without charging any mobile device: 6 hr; when charging mobile device: 4 hr |
| DJI RC-N1 Remote Controller | Supported USB Port Types | Lightning, Micro USB, USB-C |
| DJI RC-N1 Remote Controller | Max Supported Mobile Device Size | 180×86×10 mm (Length×Width×Height) |
| DJI RC-N1 Remote Controller | Operating Temperature | 0° to 40° C (32° to 104° F) |
| DJI RC-N1 Remote Controller | Transmitter Power (EIRP) | 2.4 GHz: ≤26 dBm (FCC), ≤20 dBm (CE/SRRC/MIC) 5.8 GHz: ≤26 dBm (FCC/SRRC), ≤14 dBm (CE) |
Standard Delivery
Delivery Time: 6-10 Working Days
Charge: Free
Expedited Delivery
Delivery Time: 3-5 Working Days
Charge: £60.00 (Some items may be free of charge. Please check the delivery fee when you checkout.)
Once your order is on its way, you will receive a dispatch email with a link to track your order (UK only). You can track your order by logging into your account here
We offer FREE UK delivery on full priced products. Excluding selected items.
Ourfriday reserve the right to end this offer without any notice.
Next Day isn't available on some products and excludes AB30-AB63, DD8-DD10, FK17-FK21, IV4-IV9, TD15-TD20, PH10-PH14, JE1-JE5, GY1-GY10 and BFPO' postcodes. Orders on Sunday, prior to 12.30pm may also be restricted in some locations and incur an additional 1 working day for delivery. This will be notified at the point of checkout.
We've done everything possible to try and reduce the risk of this happening. If you have placed a multiple order and for whatever reason part of the order isn't available, we follow a simple process to keep you informed:
- Any available item will be sent Next Day and you'll receive your dispatch email for this.
- Should an item become unavailable for Next Day, we'll email you to advise of this and have any remaining item that's available sent by standard delivery. You'll be emailed as soon as this is shipped and we'll also refund your postage costs.
- Should the item no longer be available to ship, we'll send you an email to advise what we have been able to send and what we haven't. You won't be charged for any item that we haven't shipped and we'll also refund your postage.
We've tried to make as much stock as possible available for Next Day delivery. The exceptions for this would be:
- We are unable to offer Next Day to any of the following postcodes - AB63, DD8-DD10, FK17-FK21, IV4-IV9, TD15-TD20, PH10-PH14, JE1-JE5, GY1-GY10, BFPO.
- If the item is only available for shipping from a store location.
- If your delivery location is out of the UK.
Once you are in the checkout stage of our site, you'll be able to see which delivery options are available to you. It's at this point you'll be able to see if your item is available for Next Day delivery.
At this time we are unable to deliver any orders to BFPO addresses or PO Box addresses.
Your order will be delivered by Royal Mail, Yodel, and DPD depending on the order value and your delivery location.
When we dispatch your order, we will send a dispatch confirmation email to let you know your orders are on their way. If you have not received this email after 4 working days you can Email or WhatsApp us and we'll be happy to help resolve this for you.
You can choose to get your orders delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the address once the order has been placed.
All orders being delivered within the UK require a signature upon delivery. Please ensure you enter the delivery address where someone will be present to sign for the delivery.
Orders shipped to United Kingdom will not charged by any duties. Orders shipped to certain countries will have Duty and Customs charges added to them at the point of entry to the delivery country. This isn't a price we are able to advise on or take responsibility for. Your local Tax Office will be able to offer further advice on these charges.
WHAT IS YOUR ONLINE RETURNS POLICY?
Ourfriday is dedicated to making the return process simple for our customers. If customers have any problem with a product, Ourfriday gladly accepts authorized returns within 14 days of receipt for most items (as per the terms and conditions below).
Return requests must be made within 14 calendar days of receipt. Customers have to pack and ship the product within 14 calendar days after requesting for returns. Opened items are authorized to be returned unless they are used (including trial), installed or activated. The returns have to be made in their original packaging with all accessories that are included in the packages due arrival.
All personal data and installation must be erased before returning the products. Returns will be checked by technicians of Ourfriday when delivered. Refunds will be made in14 business days after parcels have been delivered to the return address if no problem is found with the returns. For returns that are not made as instructed, parcels will not be accepted and will be returned to the customers. Customers will be responsible for the postage for delivering the parcel back to them.
Terms & Conditions
- For used, installed or activated products returned due to change of mind, up to 30% of the product value may be deducted from the refund as diminished product value.
- Due to hygiene concerns, an extra 10% of the item's value will be deducted from the refund for returns of unsealed personal items such as earphones and headphones.
- Return parcels must be sent to the destined return address. Ourfriday will not be responsible for parcels that are sent to addresses other than our destined return address.
- Ourfriday reserves the right to ask for photos and serial number of items that are to be returned to verify that it is supplied by us.
- Ourfriday Warranty does not cover damage caused by liquid, intentional damage, damage caused by dropping the product or mistreatment, damage caused by attempting to repair or adapt the device by yourself or a third party, accidental physical damage such as cracks or breaks, damage caused by improper use of accessories, faults or damage that may arise due to normal wear and tear – e.g scratches to touchscreen,acceptable battery life depletion, items that are jailbroken or rooted after sale, screen burn that has developed over the time of ownership.
How Do I Return the Order?Please Contact Ourfriday by the Following Methods
- Whatsapp: You can arrange free return shipping label and refund,
alternatively exchange or repair,
by sending Whatsapp message Ourfriday Support Team on +44 7525 291 733.
- Email: You can arrange your return or exchange by emailing
support@ourfriday.co.uk.
*Please be reminded that providing your Order ID in the emails/messages can help the team assist you efficiently.*
Who Will be Responsible for the Return Logistic Fee?Ourfriday will be responsible for the logistics fee for returning the faulty items and the items that are sealed but damaged on arrival.
For purchases that are returned due to change of mind and items not as expected, customers will be responsible for the transportation fee.
*Returns must be made with tracked service. Tracking numbers and photos for returned parcels should be provided with Ourfriday once parcels are sent.*
*Ourfriday are not liable for any return lost in transit.*
Ourfriday is dedicated to making the return process simple for our customers. If customers have any problem with a product, Ourfriday gladly accepts authorized returns within 14 days of receipt for most items (as per the terms and conditions below).
Return requests must be made within 14 calendar days of receipt. Customers have to pack and ship the product within 14 calendar days after requesting for returns. Opened items are authorized to be returned unless they are used (including trial), installed or activated. The returns have to be made in their original packaging with all accessories that are included in the packages due arrival.
All personal data and installation must be erased before returning the products. Returns will be checked by technicians of Ourfriday when delivered. Refunds will be made in14 business days after parcels have been delivered to the return address if no problem is found with the returns. For returns that are not made as instructed, parcels will not be accepted and will be returned to the customers. Customers will be responsible for the postage for delivering the parcel back to them.
Terms & Conditions
- For used, installed or activated products returned due to change of mind, up to 30% of the product value may be deducted from the refund as diminished product value.
- Due to hygiene concerns, an extra 10% of the item's value will be deducted from the refund for returns of unsealed personal items such as earphones and headphones.
- Return parcels must be sent to the destined return address. Ourfriday will not be responsible for parcels that are sent to addresses other than our destined return address.
- Ourfriday reserves the right to ask for photos and serial number of items that are to be returned to verify that it is supplied by us.
- Ourfriday Warranty does not cover damage caused by liquid, intentional damage, damage caused by dropping the product or mistreatment, damage caused by attempting to repair or adapt the device by yourself or a third party, accidental physical damage such as cracks or breaks, damage caused by improper use of accessories, faults or damage that may arise due to normal wear and tear – e.g scratches to touchscreen,acceptable battery life depletion, items that are jailbroken or rooted after sale, screen burn that has developed over the time of ownership.
Please Contact Ourfriday by the Following Methods
- Whatsapp: You can arrange free return shipping label and refund, alternatively exchange or repair, by sending Whatsapp message Ourfriday Support Team on +44 7525 291 733.
- Email: You can arrange your return or exchange by emailing support@ourfriday.co.uk.
*Please be reminded that providing your Order ID in the emails/messages can help the team assist you efficiently.*
Ourfriday will be responsible for the logistics fee for returning the faulty items and the items that are sealed but damaged on arrival.
For purchases that are returned due to change of mind and items not as expected, customers will be responsible for the transportation fee.
*Returns must be made with tracked service. Tracking numbers and photos for returned parcels should be provided with Ourfriday once parcels are sent.*
*Ourfriday are not liable for any return lost in transit.*
